The second-oldest of 10 children in an Orthodox Jewish family, Eli Weiss didn't set out to pursue a career in customer experience—but his love of travel led him to work for a luggage Kickstarter campaign, where he leveraged his skills as a generalist to transform the business and its customer service philosophy. In this episode, Eli—now the Senior Director of Customer Experience and Retention at Jones Road Beauty—reveals his many career learnings, including how to present yourself as a specialist instead of a generalist; how to best appeal to hiring managers; betting on yourself by treating your career as a long-term investment; and how building your personal brand can help you land a new role.